GO Rentals Revolutionizes Call Centers with Device as a Service (DaaS)

The meteoric rise of contact/call centers in South Africa has undeniably reshaped the business landscape, with many of these centers not only serving local businesses but also capitalizing on international opportunities, leveraging our weakened currency to attract global clients. However, amidst this boom, a pressing question looms large: How do call centers, reliant on revenue that is famously transient and inconsistent, effectively manage their costs in this rollercoaster of financial uncertainty? The answer lies in GO Rentals’ innovative Device as a Service (DaaS) Contact Centre offering—an industry game-changer that addresses this challenge head-on.

For call centers, managing costs can be akin to walking a tightrope, especially when dealing with the ebb and flow of revenue streams. DaaS fundamentally shifts the paradigm by transforming the acquisition of devices into a flexible, subscription-based model. Call centers no longer need to grapple with hefty upfront costs for hardware. Instead, they gain access to a comprehensive suite of devices, including computers, laptops, and communication tools, without the burden of ownership. This approach not only minimizes initial capital outlay but crucially aligns costs with the variable nature of call center revenue.

Beyond cost management, DaaS provides call centers with a fleet of up-to-date, top-tier devices, ensuring that operations run seamlessly without the risk of outdated technology affecting performance. It’s a strategic evolution that allows call centers to focus on their core competencies—delivering exceptional service—while GO Rentals manages the technology backbone.

As call centers continue to thrive in the dynamic South African business landscape, GO Rentals’ DaaS offering emerges as a strategic ally, providing a sustainable, cost-effective solution to the financial challenges inherent in the industry. By embracing DaaS, call centers can finally break free from the constraints of traditional models, ushering in a new era of flexibility, efficiency, and financial resilience.